Refund policy

After successfully placing an order you will receive an email confirming that your purchase was processed. Once your order has shipped you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package.

DOMESTIC SHIPMENTS

Orders will be shipped via USPS or UPS standard mailing, delivery date is dependent on the shipping address and does not include order processing time. A tracking number will also be sent upon shipment to the email address provided during checkout.

SHIPPING FEES ARE NON-REFUNDABLE

INTERNATINAL SHIPMENTS

International orders are shipped via DHL standard international mailing, delivery date is dependent on the shipping address and does not include order processing time. International customers will be provided with a customs number that can be used to track orders up until the package leaves US customs.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

SHIPPING FEES ARE NON-REFUNDABLE

All orders are shipped Mondays-Fridays 9-5. We are closed weekends.

INVALID ADDRESS PROVIDED BY CUSTOMER:

IF AN ORDER IS SHIPPED BACK TO US DUE TO AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER, A REFUND WILL BE ISSUED WITH A $5 "INVALID ADDRESS FEE" ADDED TO CUSTOMER.

MISSING PACKAGES

We cannot be held responsible for packages that have been successfully delivered per its tracking number. If the tracking number attached to a package has been updated to the "Delivered" status on the carriers website, the package has been successfully delivered to the address provided at checkout. 

If the customer finds the package has not been delivered as stated by the tracking number, it is the customers responsibility to reach out to the shipping carrier to locate the package. 

We will not issue refunds in this case. 

Request for Return or Replacement

Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. Refunds will only be given once we have reached an amicable decision, or if an order cancellation is made within 2 hours of purchase (no guarantees).

All returns must be received within 14 business days to be eligible for store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unworn, unused.

If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the shipping carrier will not reimburse us for re-shipping your package.

Communication to request Return/Exchange:
1. Email plugtalkshow@gmail.com referencing your Order# and the reason for your exchange.

2. Mail your return item with a copy of your invoice to the address provided during your Customer Service email correspondence.

3. We make every effort to respond to your issue in a timely manner, though we ask to allow 1-2 weeks for processing and confirmation of your request.

ALL refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for store credit. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.

For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.